Customer Satisfaction Survey

Your feedback will be used to evaluate and improve the overall level quality service provided by Allstate Computers, LLC. If you have any questions or concerns regarding this survey please contact Allstate Computers at the phone numbers above. Please fill out the survey completely and click the submit button below. If you wish your survey may remain anonymous and you are not required to fill out the contact information.

Contact Information

First Name:

Last Name:

Address:

Apt./Suite:

City:

State:

Zip Code:

Phone #:

E-Mail:

Based on the scale above please rate the following:

Office Staff

1. The staff member that handled your order for work was courteous, and knowledgeable regarding your situation.

1

2

3

4

5

2. Your work order was handled in a timely manner.

1

2

3

4

5

3. Please rate your overall experience with our office staff.

1

2

3

4

5

Technical Staff

1. The technician adequately diagnosed the problem with your equipment.

1

2

3

4

5

2. After diagnosis the technician adequately explained the work that was to be done to complete the job.

1

2

3

4

5

3. The technician performed the work in a timely fashion.

1

2

3

4

5

4. The technician gave an adequate explanation about the work completed.

1

2

3

4

5

5. The technician adequately answered your questions regarding the work.

1

2

3

4

5

6. The technician was courteous; he/she handled the job in a professional manner.

1

2

3

4

5

7. You were comfortable with the technician's ability to perform the work.

1

2

3

4

5

8. Did the technician inform you when the work was completed?

Yes

No

9. Did the technician ask if there were any other issues that needed resolution?

Yes

No

10. If there were other issues, did the technician take steps to resolve the problem (such as: repair the issue, or set up a new workorder and schedule a time to take care of it)?

Yes

No

11. Please grade your overall experience with our technical staff.

1

2

3

4

5

Please use the space below to list any comments you have regarding the service we have provided you.

Thank you for taking the time to participate in our online Customer Satisfaction Survey. The results of this survey will help us to serve you better in the future.

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